We want you to feel confident purchasing managed IT service from Rocket IT Solutions. Here's how refunds and cancellations work.
Monthly Service, No Long-Term Contract
Each order you place covers one month of service based on the number of users or computers you select at checkout. There is no subscription or auto-renewal — if you don't place a new order for the following month, service simply ends, with nothing further required from you.
Refunds
Because service begins immediately after checkout, we generally do not offer refunds for the current billing period once service has started. If you believe you were charged in error, or if you're not satisfied with the service you received, contact us within 7 days of your order and we'll work with you to make it right — this may include a partial or full refund at our discretion, or a credit toward a future month.
Changing Your User or Computer Count
If your team size changes, just place your next order with the updated quantity — we don't charge fees for adjusting up or down between billing periods.
Questions?
Contact us at (970) 627-7189 or through our Contact page and we'll help sort it out.