Client Overview

A medium-sized business with approximately 30 employees was facing a critical network outage that impacted their entire operation. With multiple departments relying on continuous network access for communication and day-to-day activities, downtime was costing the business valuable productivity and revenue.

Challenge

The client’s network suddenly went down, leaving all their systems offline. After attempting internal troubleshooting with no success, they contacted Rocket IT Solutions for immediate support. The issue needed a swift resolution to minimize the impact on their business.

Solution

Our team at Rocket IT Solutions responded quickly by remotely diagnosing the issue. Initial checks indicated that the problem stemmed from the core network. Upon arriving onsite, we conducted a thorough investigation and determined that the root cause was a failed network switch, which was preventing communication between all connected devices.

We immediately sourced a replacement switch and installed it within hours. Once the new switch was configured and installed, the network was restored, and all business operations were back online without further complications.

Results

• Quick Response Time: Our team was able to identify and address the issue promptly, ensuring minimal disruption to the client’s operations.

• Network Restored: The network was brought back online the same day, allowing the business to resume full productivity.

• Reduced Future Risk: In addition to replacing the faulty switch, we performed a health check on the rest of the network to prevent future issues and ensure continued stability.

Client Feedback

“Rocket IT Solutions saved us from a serious downtime disaster. They quickly diagnosed the problem and had our network back up and running within hours. Their fast response and professional service were exactly what we needed.”

Conclusion

At Rocket IT Solutions, we understand the critical role a stable network plays in your business. With our rapid response and expert troubleshooting, we minimize downtime and keep your business running smoothly.

Client Overview

A small business client with an e-commerce website contacted Dr Ingram Services after discovering their site was being redirected to another unrelated website. This issue not only affected their online presence but also disrupted sales and customer interactions. With their website being a key revenue generator, the client needed an urgent resolution.

Challenge

The client’s website traffic was unexpectedly being redirected to an external site, leading to confusion and potential loss of business. After internal troubleshooting, they could not identify the source of the issue and reached out to Dr Ingram Services for help.

Solution

Upon receiving the request, we quickly initiated an investigation into the client’s DNS settings. Through our detailed review, we discovered that a recent change had been made to the DNS A records, which map the domain name to the correct server IP address. It turned out that an employee had accidentally entered the wrong IP address when updating the records—commonly known as “fat-fingering” an input.

This misconfigured DNS A record was the reason the website was redirecting to the wrong server, which resulted in the site being pointed to an unrelated domain.

Our team promptly corrected the DNS A record, replacing the incorrect IP address with the correct one. Once the DNS propagation completed, the client’s website was back online, directing traffic properly, and functioning as expected.

Results

• Issue Resolved Quickly: The misconfigured DNS record was identified and corrected within hours of contacting us, minimizing business disruption.

• Website Restored: The client’s website returned to normal operations, allowing customers to once again access the site without issue.

• Improved DNS Management: We advised the client on best practices for managing DNS records and implemented additional oversight measures to prevent similar issues in the future.

Client Feedback

“We were panicked when our website started redirecting to another site, but Dr Ingram Services quickly identified the problem and fixed it. Their professionalism and swift action saved us from potential customer loss and downtime.”

Conclusion

At Rocket IT Solutions, we understand the importance of your online presence. Whether it’s fixing a misconfigured DNS record or resolving other technical issues, our expertise ensures that your business stays up and running smoothly with minimal downtime.

Client Overview

A small business client with a single point-of-sale (POS) system at the core of their operations experienced a critical issue when their main computer suddenly stopped working. The computer was essential for processing transactions, managing inventory, and handling customer interactions, so any downtime had a direct impact on the business.

Challenge

The client reached out to Dr Ingram Services after their computer became completely unresponsive. Since the computer was a key part of their daily operations, getting it back online quickly was crucial. With no in-house IT staff and no obvious signs of hardware failure, the client needed a fast solution to avoid extended downtime.

Solution

Rocket IT Solutions immediately set up a remote support session to diagnose the issue. After gaining remote access, our team quickly performed a series of checks to rule out hardware problems and identify potential software-related issues.

We discovered that the computer had frozen due to an accumulation of background processes and a corrupted system file causing the operating system to malfunction. Our team was able to remotely:

• Terminate the unresponsive processes

• Run diagnostic tools to identify and repair the corrupted system file

• Clear out unnecessary temporary files and optimize the system

Once the system was restored to full functionality, we also applied updates and performed a system health check to prevent similar issues in the future.

Results

• Fast Remote Troubleshooting: The issue was identified and resolved remotely within a few hours, avoiding the need for an onsite visit and minimizing business disruption.

• Cost-Efficient Solution: The client was able to avoid the costs and delays of bringing in an external technician or replacing hardware.

• Improved System Stability: After repairing the system, we implemented optimizations that improved the computer’s overall performance and reduced the likelihood of future crashes.

Client Feedback

“Rocket IT Solutions saved the day! Our main computer stopped working, and we were worried about losing sales. Their team quickly diagnosed and fixed the problem remotely, and we were back in business in no time.”

Conclusion

At Rocket IT Solutions, we specialize in rapid, remote IT support that minimizes downtime and keeps your business running smoothly. Whether it’s fixing unresponsive computers or optimizing your system for peak performance, we provide solutions that save time and money.